Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided at checkout but may vary due to carrier delays.

Discreet Packaging

All orders are shipped in plain, discreet packaging with no indication of the contents or our store name on the outside of the parcel.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping option.

Lost or Delayed Packages

Once your order has been shipped, it is the responsibility of the shipping carrier. If your package is significantly delayed or appears lost, please contact us at hello.puredesires@gmail.com, and we will assist you in resolving the issue with the carrier.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.