FAQ
Need help? We’ve answered our most common questions below
Frequently asked questions
Which lubricant should I use with my toy?
It depends on the material of your toy. Water-based lubricant is a versatile option that's compatible with many toy materials.
Some silicone-based lubricants may not be suitable for silicone toys, so always check the instructions for both your toy and lubricant before pairing them.
What's the difference between waterproof and splashproof?
Waterproof products are designed to withstand greater water exposure according to the manufacturer's instructions, while splashproof or water-resistant products generally shouldn't be fully submerged.
Always check the individual product description or manufacturer's instructions before taking your favourite into the bath or shower.
How should I store my toys?
Clean and completely dry your toys before storing them. Ideally, keep them separately in a clean, dry place, using a storage pouch or case where appropriate.
Keeping certain toy materials separated can also help protect them and extend their lifespan.
Is my order packaged discreetly?
Absolutely. Your privacy matters to us. Orders are shipped in plain, discreet packaging with no indication of what’s inside. Your little indulgences stay between you and us.
Are your prices in Australian dollars?
Yes. All prices displayed on Pure Desires are in AUD and include GST where applicable.
Where do you ship?
Pure Desires ships throughout Australia. We do not ship internationally.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed or dispatched, we may not be able to make changes.
Can I return a product if I change my mind?
Due to the intimate nature of our products, there are some restrictions on change-of-mind returns for hygiene and safety reasons.
Unused and unopened products in their original sealed packaging may be considered for return. Please contact us before sending anything back.
Products that have been opened, used or had their hygiene seal removed cannot be returned for change of mind.
Your rights under the Australian Consumer Law are not affected.
What if my product is faulty?
We want your products to work exactly as they should. If you believe you've received a faulty item, contact us with your order number, a description of the issue and photos or video where appropriate.
We’ll assess the issue and arrange the appropriate next step, which may include troubleshooting, replacement or refund depending on the circumstances and your rights under Australian Consumer Law.
How do I clean my toys?
Always check the care instructions for your particular product, as different materials and electronics require different care.
Generally, toys can be cleaned using a suitable toy cleaner or mild soap and warm water where the product allows. Make sure your toy is completely dry before storing it.
